Loaner Policy

Loaner Mask Policy

Airway Health Inc., will provide you with a loaner mask for a refundable deposit of $50 plus shipping costs. To save shipping costs we advise you to book a Mask Fitting Appointment at the clinic for 30 mins to try on various mask styles and sizes to determine which mask you would like to loan for 7 days.

You must return our loaner mask within 7 more days to us at Airway Health Inc. Failure to do so will result in loosing your deposit and an additional charge on your credit card upto the list price of the loaner mask you received upto $300, should the loaner mask not be returned to Airway Health Inc.

Avoid shipping costs, drop by the clinic.

 

Loaner Machine Policy

Loaner machines are offered with a deposit of $200 to customers whose machine is in need of repair. If you decide to get a loaner from Airway Health Inc, An RMA# will be issued to you via email. And we will provide a return label for your malfunctioning machine to be shipped in for evaluation to the manufacturer. We will do our best to meet your requests for the type of loaner you would like, however loaner brands and models are subject to availability. All loaner are subject to a returnable deposit. Loaner machines will be set to the prescription on file for you and will include comfort features such as C-Flex, Thermosmart or EPR.

You must return our loaner machine in exchange for your original machine when it is returned from the manufacturer to us at Airway Health Inc. Failure to do so will result in loosing your deposit and an additional charge on your credit card upto the list price of the loaner machine you received for $1,020, should the machine not be returned to Airway Health Inc.

 

Returned Loaner items should be mailed to:

Airway Health Inc
Attn. Loaners Department
1238 Main St E
Milton ON
L9T 8M7